Lead Management Services

Zion Heights is proud to be one of the service provider of Ford India. We have delivered quality services to Ford at affordable prices. On behalf of Ford we have developed a healthy relationship with their customers and have increased customer footfalls to their service centers.

  • All calls are handled by our Customer Service Executives who have at least 2 years of experience in call handling.
  • The executives are highly proficient in English.
  • The Customer Service Executives are trained and monitored by experienced managerial team.
  • We have a dedicated team of 30
  • Zion Heights proposes to offer services to FORD India which includes:
  • Telephoning customers of FORD
  • Identify the customers ‘needs and wants
  • Build a rapport with the customer
  • Remind the customer to replace battery
  • Convince the customer to opt for Periodic Maintenance Service (PMS)
  • Get the appointment of the customer
  • Forward the appointment to the dealer
  • Maintain a healthy relationship with the customer
  • Send SMS/email about new offers to potential customers on a regular basis
  • Send call report to FORD on a daily basis
  • Send voice files of recorded calls to FORD if necessary
  • Visit the dealership regularly to get updates about new offers and services
  • Train the dealers about the business activity
  • Build a personal rapport with customers